Streamlining Success, Outsourcing Excellence
Experience the efficiency of outsourcing with a partner dedicated to your growth and prosperity.
Cost-Effective Solutions
Outsource to Someone you Trust
Focus on Core Business Functions
Trusted by 100+ world-class brands and organizations of all sizes.
The power of BPO
The power of business process outsourcing (BPO) lies in its ability to revolutionise the way organisations operate, offering a myriad of advantages that can transform the business landscape.
Opting for Zink Global Outsoutcing’s services is a strategic decision that positions businesses for success through unique advantages. With our expertise, we ensure substantial cost savings, harnessing specialised skills tailored to your needs, and a dedicated focus on your core competencies. By outsourcing tasks to us, you benefit from financial efficiency and access to a skilled talent pool without the burden of extensive in-house efforts.
Our services are designed with flexibility and scalability, allowing your business to adapt seamlessly to changing demands. With our global reach, we not only enhance competitiveness but also pave the way for international market growth. In essence, choosing our BPO company is a transformative step that streamlines your operations, fosters innovation, and empowers your business with unparalleled agility in the modern business landscape.
What we offer
Unleashing the Power of Outsourcing
Experience the freedom to innovate, grow, and thrive as we harness the unparalleled potential of outsourcing to fuel your success
Customer Excellence
Discover a one-stop destination for efficient customer interaction management. We optimise outcomes through outsourced services, industry expertise, and diverse hub solutions. Our comprehensive services encompass Inbound and Outbound Communications, Infoline Support, Complaint Management, Market Surveys, Marketing Campaign Support, After-Sales Assistance, Loyalty Program Support, and Overflow and After-Hour Support. Elevate your customer experience with our streamlined solutions.
Backoffice
Unlock the support you require behind the scenes, streamlining your operations and allowing your teams to concentrate on critical tasks. Our services encompass efficient Data Entry and Validation, seamless Payment Processing, meticulous Settlements & Clearances, thorough Record Maintenance, compliance with Regulatory standards, and expert Accounting and IT Services. Additionally, we excel in Order Fulfillment, ensuring a well-organized and automated data landscape for your business success.
IT Support and Services
Experience support services crafted to suit your specific requirements. Our team, comprised of highly skilled and educated professionals, delivers multiple layers of outsourced technical support. Embracing a customer-centric service approach, we ensure a seamless experience with expertise spanning various verticals. From Tier 1 to Tier 3 support levels, our commitment extends to providing actionable insights and analytics, ensuring your business operates at its best.
Sales
Maximise revenue and value with our strategic approach to sales optimisation. We analyse your goals, tailoring growth mechanisms for increased sales, improved customer acquisition, retention, and lifetime value. Specialising in Outbound and Inbound B2C/B2B Sales, Retention, Loyalty Management, Cross/Upsell Models, Order Management, Lead Generation, Telemarketing, Inside Sales, and Quality Assurance. Our streamlined processes & sales suggestions ensure your business thrives in the competitive landscape.
Collection
Empower your business with our adept team of collection specialists, boasting extensive expertise across diverse industries such as telecommunications, logistics, and finance. Our top-trained specialists undergo continuous advanced training, ensuring their proficiency in strategic and operational communication. Leveraging omnichannel messaging, automation solutions, and self-care tools, we guarantee heightened performance, recognized through regular awards for excellence. Count on us for tailored solutions that elevate your business operations.
Social Media
Harness the influence of social connectivity with our guidance, assisting businesses in fully leveraging the advantages offered by social media. We specialise in seamless integration with popular social media channels, effective content moderation and management, and adept digital application and processing campaigning. Additionally, our team of multilingual communication experts ensures a comprehensive approach to enhancing brand awareness, customer engagement, and loyalty through the dynamic realm of social media.
Something else?
We pride ourselves on crafting tailored outsourcing packages, meticulously designed to meet your unique business needs and elevate your operational efficiency with precision and flexibility
Why choose us
Reclaim your time and focus on what truly matters with our efficient BPO solutions
Let us handle the rest
Exceptional quality, every time
Ensuring every task is executed to the highest standards, propelling your business forward with confidence
We free up your time, so you can focus on priorities
Let us handle the workload while you concentrate on your core objectives
24/7 Support
Count on our round-the-clock support to keep your operations running smoothly, day or night
How it Works
Streamlining the onboarding journey for new clients involves a seamless three-step process, encompassing personalised introductions, meticulous account setup, and targeted training sessions to ensure a smooth integration into our tailored services.
Consultation
Begin the process by collaboratively designing a customised service package that aligns with the client's unique needs. This involves crafting a tailored solution, outlining the scope of services, and determining pricing structures. Simultaneously, work on reaching a consensus on terms and conditions, including service-level agreements (SLAs). The objective is to create a bespoke offering that not only meets but exceeds the client's expectations while ensuring a clear understanding of the partnership terms.
Recruitment
Following the consultation we shift focus to the recruitment phase. Identifying skilled professionals who align with the client's requirements. This step involves sourcing, screening, and hiring the right talent for the specified roles. Streamlined recruitment processes ensure a capable and dedicated team is in place to meet client needs.
Onboarding and Training
Once the team is assembled, proceed to the onboarding and training phase. Introduce new recruits to the company culture, processes, and tools. Provide comprehensive training tailored to the specific needs of the client. This step ensures that the team is well-equipped to deliver high-quality services. Regular check-ins and ongoing training help maintain a dynamic and responsive workforce.
